Support

Support Modul

Acquiring new customers is much more expensive than selling to existing customers. With the Support Module in VTC, you can be sure that customer inquiries are handled quickly and effectively.

The Support Module provides an overview of all support inquiries and tickets received through various channels. Manage incoming supportmail, analyze reported bugs, solve customer issues and generate FAQ's as required.

In addition you can engage your customers in the support process, by making use of the Customer Portal.

Summary:

  • Centralized management and joint processing of all customer inquiries
  • Identify the frequency of support cases to improve the quality of service
  • Work on support tickets in teams
  • Monitor the response time of your customer support team

Ticket Management

VTC Ticket Management helps you monitor the support history of each customer.

All customer tickets and associated replies are listed in the detailed view.
Ticket Reports provides managers the ability to track how customer issues are handled, so they can take appropriate escalation steps where appropriate.

The result is higher customer satisfaction.

Knowledgebase

VTC Knowledgebase helps your support and engineering team to better administrate structured as well as unstructured information.

With VTC Knowledgebase , they can create FAQ's, organize and locate files and much more.

Customer Portal

Use VTC Customer Portal to post key marketing, sales and support information for qualified customers.

Customers can create tickets, upload associated files, browse the FAQ's - all online and in real time.

All operations are logged and can also be found under the detailed information tab in the Support Module.