Management
VTC Reporting
VTC Reporting extracts usable information from your data.
Using the Report Engine, managers can produce marketing analysis reports, revenue forecasts, ticket reports, comprehensive customer profiles and other meaningful reports across all business areas.
With the VTC Dashboard, you can put operating figures into a graphic format and receive a quick overview of all your processes.
Summary:
- Create custom reports using the Report Generator
- Use the Dashboard to display and monitor operating figures
- Monitor the effectiveness of key processes
Dashboards
The VTC Dashboard provides users and managers with all information about leads, potentials, accounts, and all of that in realtime.
Set the access authorization levels to the dashboards in the user profile.
All data is consolidated automatically, providing managers with all the information required to optimize the performance of their department.
Marketing Analytics
With VTC Marketing Reports, you can measure the effectiveness of marketing campaigns, in terms of quotations or potentials generated.
This way managers obtain a complete overview of their marketing campaigns, compared to budget, distribution channel or expected results, and their impact on the sales processes.
Sales Trend
Sales Reporting provides the sales manager with the general view, required to quickly respond to changing conditions.
The sales manager sees the pipeline of all sales representatives, including the respective sales status, has an overview of the number of customer calls per sales representative, and can monitor the forecasts of expected sales.
Managers and sales staff alike benefit from the many useful features of VTC Sales Reporting.
Ticket Reports
VTC Ticket Reports allows you to track customer reported problems (tickets), helping you to supervise your support team and to monitor the way customer issues are handled.
With Ticket Reports, you can evaluate your open customer issues by period, associate, priority and so on.
Ticket Reports provides managers with a better overview on customer satisfaction and the performance of their support team.
Customer Profile
VTC Reporting allows you to get a better understanding of your customers.
Reports and dashboards show customer profiles based on industry, size, products, and other data.
Through a better understanding of your customers, you can expand existing customer relationships and establish new ones selectively.
